iPhone and HTC’s smartphones came out tops in the “ease of use” category.  Motorola also finished strongly.
Research In Motion (RIM) should take note that BlackBerry users aren't a happy lot either. RIM's widely used smartphone received below-average grades in nearly every reliability and usability category, although BlackBerrys arrive with few out-of-the-box problems. Nearly 1 in 3 BlackBerry users report at least one significant problem with their phone, compared with roughly 1 in 5 Motorola handset users.

RIM has another serious issue to contend with: Younger consumers in their twenties tend to favor phones from Apple, HTC, and vendors that use Google's Android mobile operating system, according to a recent Yankee Group study. RIM's demographic skews a little higher--in the 30-plus range--mostly because a BlackBerry "tends to be used a lot in work environments," says Yankee Group mobile analyst Carl Howe.

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